SERVICE RULES

Services are provided to registered users and Guests under the Public Offer and these Rules.

The User agrees to use the website services in accordance with their description and intended purpose.

It is prohibited to use the website services for activities that violate the law or the rights of third parties.

The website administration is not responsible for any consequences arising from the User’s use of the services in violation of the established rules and conditions.

Once an order has been started, it can no longer be canceled, except in cases expressly provided for by the Public Offer. This is an automated process, therefore the User must verify the accuracy of the information entered before submitting the order.

Order Requirements
The User must provide a correct and accessible link to the resource being promoted. The content and account must be public and must not have any restrictions that prevent the service from being provided.

While the order is being fulfilled and during its applicable warranty period, the User must keep the promoted resource accessible: they must not change the link specified in the order, delete the relevant content or introduce access restrictions that prevent order fulfillment, verification of the result or restoration under the warranty.

Right to Refuse Service
The Administration has the right to suspend or reject an order without compensation in the event of an incorrect link, a private account, restrictions imposed by the platform, or violations of these Rules.

Partial Fulfillment
In the event of partial fulfillment of a service, the terms of any possible compensation, additional fulfillment, or other resolution are determined by the Public Offer and are reviewed by the support service on an individual basis. These Rules do not establish any additional refund guarantees beyond those provided for by the Public Offer.

Payment for services is made in accordance with the terms of the Public Offer, including payment using digital assets (cryptocurrencies), if such a payment method is displayed in the balance top-up interface.

Refunds are possible only to the internal website balance and are governed by the terms of the Public Offer.

All transactions are recorded. The User can track transactions linked to their Personal Account. A guest order and its associated internal balance become available in the Personal Account after the Administration manually links them in accordance with clause 2.22 of the Public Offer.

Time of Deduction of Funds
Funds are deducted from the User’s balance when the order is placed or when it is started, depending on how the specific service operates.

Balance top-ups and payments for orders are considered final once the funds have been credited to the internal balance. The User agrees not to initiate refunds or dispute transactions (chargebacks, disputes, or similar procedures) through payment systems for amounts already credited, except in cases expressly provided for by applicable law.

Specific terms of payment using cryptocurrencies, including the time of crediting, fees, exchange-rate fluctuations, possible delays, and the procedure for any possible refund, are governed by the Public Offer and the description of the relevant payment method on SMMPlay.com. When paying with cryptocurrencies, all fees, exchange-rate differences, and possible delays related to the operation of blockchain networks, exchangers, and payment services are borne by the User.

When using manual payment methods (including cryptocurrency and other transfers using provided payment details), the User must act in accordance with Section №5 of the Public Offer, including submitting a ticket to the support service with payment details so that the payment can be credited to the internal balance.

Order Cancellation Terms:

• An order may be canceled before the service begins in accordance with the procedure established by the Public Offer and these Rules.
• The Administration has the right to request confirmation of payment and proof of ownership of the account/resource (for example, a receipt, screenshot, or confirmation from the account owner).
• If a guarantee is provided for the selected service, the User has the right to submit a warranty request; such requests are reviewed in accordance with the terms of the Public Offer and the service description and do not constitute automatic cancellation of the order or a refund.
• Partial cancellation or stopping of an order is possible only in cases expressly provided for by the Public Offer and is reviewed by the support service on an individual basis.

Refund Terms:

• Refunds are provided in the cases and according to the procedure established by the Public Offer (including when the service cannot be provided due to the fault of the Service or when the order has not been fulfilled at all).
• Refunds are made exclusively to the internal balance of the User’s account, unless otherwise expressly provided by applicable law.

Individual Approach
In certain cases, a request to cancel an order and refund funds may be handled individually.

User Errors
In the event of an error in the link, order parameters, or service selection, the User is responsible for the result, and no refund will be provided.

Changes, extensions, or fluctuations in the estimated service delivery times compared with those indicated on the website, followed by full or partial fulfillment of the service, do not constitute an independent basis for a refund or order cancellation.

The Administration undertakes to ensure the confidentiality of users’ personal data.

The User agrees to the processing of their personal data as part of using the Service.

Personal data is used exclusively for the provision of services and is not disclosed to third parties without the User’s consent, except in cases expressly provided for by the Privacy Policy and/or applicable law.

The procedure for processing, storing, and protecting Users’ personal data is regulated in detail by the Privacy Policy published on SMMPlay.com and applies together with these Rules.

The website administration is not responsible for losses caused by the use of services in violation of the Rules.

The User is responsible for their actions on the website, including violations of third-party rights.

When using boosting services, there are risks of reductions, restrictions, blocks, and other sanctions imposed by social platforms. The User acknowledges and accepts these risks and is responsible for any possible consequences; the Service is not responsible for such actions by third parties.

The Client must not run boosting services for the same account/resource simultaneously through different services, or place multiple parallel orders for the same account/resource within SMMPlay. Such actions may result in underdelivery, exceeding limits, or discrepancies in statistics and are not subject to recalculation, additional crediting of metrics, or refunds.

The User is solely responsible for the availability of the resources for which services were ordered.

Guarantees and Margins of Error
The approximate margin of error in service fulfillment may be around 5–10% and may depend on the specifics of the platform and the particular order. Values stated in service descriptions are statistical and approximate. We do not guarantee that new followers, views, or other metrics will interact with your content, generate reach or revenue, or meet any other expectations of the User.

Intellectual Property Rights
All content published on our website, including text, images, graphics, and code, is protected by copyright and may not be used without our written permission. Users agree not to infringe intellectual property rights when using the Service.

Limitation of Result Guarantees
The Administration does not guarantee that the achieved result will be maintained and is not responsible for reductions, unfollows, hidden activity, changes in content visibility, or other actions by social platforms related to their algorithms, rules, and third-party decisions.

The Administration has the right to restrict or terminate service, block an account, and cancel active orders without refund if the User engages in abusive communication, threats, blackmail, deliberate pressure on the support service, systematic spam in tickets, or other actions that create an unreasonable burden on the Service.

Repeated creation of duplicate support requests, spam requests, or intentional disregard of previously provided responses may result in restricted or blocked access to support tickets and/or the User’s account without additional notice, while preserving the Service’s liability terms established by the Public Offer and these Rules.

The website administrators reserve the right to make changes to the operation of the website and the services with or without prior notice to users.

The User may stop using the services at any time; however, funds remaining on the balance are non-refundable. The User may permanently delete their profile.

Account Blocking
The Administration has the right to temporarily restrict or block access to the User’s account if abuse, fraudulent activity, or violations of these Rules are detected.

Correspondence with the support service (tickets, email, messengers, and other communication channels) contains internal information and is intended only for the specific User. Public posting, distribution, or use of such correspondence outside the purpose of resolving the request is permitted only with the prior consent of the Administration or in cases expressly provided for by applicable law. Information contained in correspondence does not constitute the Public Offer and does not amend the terms established by the Public Offer and service descriptions on the website.

These Rules take effect from the moment they are published on the website and remain in effect until amended.

These Service Rules, the Public Offer, and the Privacy Policy form a single set of documents governing the use of the Service and the processing of the User’s personal data.

In the event of any discrepancy between versions of the page in different languages, the version in the language selected by the website administration shall prevail.