PUBLIC AGREEMENT (OFFER)

Internet Resource — a combination of software and data intended for publication and display on the Internet.

Web Page — a page constituting an HTML document on an Internet Resource.

Information Materials — any text, graphic, audio, video, and combined materials of an informational nature.

Provision of Services — fulfillment by the Service of the User’s order in accordance with the selected service and the parameters specified on the service page and/or in the order interface.

“SMMPlay.com” Service — a software and hardware system managed by the Website Administration, intended for placing, paying for, and fulfilling Users’ orders for digital services presented on the Website.

User Interface of the “SMMPlay.com” Service — an interface that provides access to statistics and management of information material placement. A login (e-mail) and password are used to access the Personal Account at https://smmplay.com/. Guest orders can be placed without registering or logging into the Personal Account.

User (or “Author”) — a person who has accepted the terms of this Offer, including a registered user or a person placing an order without registering and/or logging into the Personal Account (hereinafter referred to as a “Guest”).

Client (Customer) — a User who has placed an Order for the Service’s services through the Website interface and acts as the customer of such services.

Contractor (Author) — an individual (blogger/owner of an Internet resource) who, upon assignment and through the mechanisms of the Service, places the Client’s information materials on pages/channels/resources owned by them on the Internet.

Administration (Administrator) — an unspecified group of persons managing, technically supporting, and developing the SMMPlay.com Service, acting on behalf of the Service and ensuring its operation, order processing, and interaction with Users.

Service (or “Product”) — a digital service for promotion and/or increasing activity metrics on social networks and other online platforms, presented on the Website.

Order — a request submitted by the User for a selected service with specified parameters and a link/identifier of the promoted resource, created through the Website interface.

Personal Account — the User’s personal electronic account, access to which is provided using a unique combination of login (e-mail) and password.

Registration — acceptance of the Public Offer by the User or Client, during which the User provides the information necessary to use the Service.

Blocking (Ban) — temporary restriction of the User’s access to the Website for a definite or indefinite period by decision of the Website Administration.

Service Administration — persons responsible for managing and technically supporting the SMMPlay.com Service who are not representatives of social platforms and do not act on their behalf.

Conclusive Actions — actions by the User clearly demonstrating the intention to accept the terms of this Offer and enter into the Agreement, including registration on the Website, topping up the balance, placing and paying for an Order, and actual use of the Service functionality.

The use of the Website materials and services is subject to the provisions of applicable law.

By using the services provided by SMMPlay.com, you express your agreement with all terms of service set forth in this Agreement.

This public agreement (hereinafter referred to as the “Offer”) is intended to conclude an agreement for the provision of services with an indefinite group of persons under the terms specified in the Offer.

The Agreement is recognized as public provided that its terms are accepted by any legally capable person acting as a customer of the Service’s services (hereinafter referred to as the “User”).

By accepting the terms of the Offer, the User agrees to comply with the terms of the Agreement and its appendices, which may be periodically introduced by the Administration and constitute mandatory parts of the Agreement.

Acceptance of the Offer creates mutually binding relations between the User and the Administrator, hereinafter collectively referred to as the “Parties” and individually as a “Party”.

The Offer enters into force from the moment it is published on the SMMPlay.com website and remains valid until it is amended or withdrawn by the Administration.

The Administrators reserve the right to make changes to the Offer (or “Agreement”) at their discretion. Changes enter into force upon publication on the Website unless otherwise provided by the terms of the Offer.

The User reads the terms of this Offer and the Service Rules before registering, topping up the internal balance or placing an order.

The Offer is accepted by registering on the Website, topping up the internal balance and/or placing and paying for an order through the Website interface. A guest order does not require prior registration or login to the Personal Account.

During registration, the User completes and submits the registration form at https://smmplay.com/register, provides a login (e-mail) and chooses a password of at least eight (8) characters containing numbers and uppercase and lowercase Latin letters.

The User bears full responsibility for keeping their login and password for the “SMMPlay.com” Service secure, as well as for any losses that may result from unauthorized use of their login, password, and/or access channel. The Website Administration is not responsible for and does not compensate for losses arising from unauthorized access by third parties to information about the User’s account.

The User may not transfer to third parties the login and/or password enabling access to the user interface of the “SMMPlay.com” Service and/or other services provided by the Website Administration. All actions requiring the use of a login and password are deemed to have been performed by the User.

Use of Website materials without prior consent of the rights holders is prohibited and constitutes a violation of applicable law.

The Website Administration is not liable to third parties for the content of information used in materials posted by the Client, nor for any damage, including property and moral damage, that may be caused to third parties as a result of the use of such information.

You agree to use SMMPlay services in compliance with all agreements entered into with social media platforms, in accordance with their individual user agreements or terms of service.

The cost of the Service’s services is set by the Administration and may be changed at any time. Current prices and service parameters are displayed on the service pages in the Website interface.

The Administration has the right to refuse to fulfill an order or suspend its fulfillment if the User violates the terms of the Offer/Service Rules, if the order data is incorrect, or if providing the service is technically impossible, without explanation.

The Administration has the right to restrict access to the User’s account if suspicious activity, abuse, automated requests, or other actions violating the security of the Service are detected.

The Service does not guarantee exact service delivery times. All information regarding timeframes in service descriptions is statistical in nature and provided only approximately. The stated timeframes are estimates. The Service is not responsible for changes in metrics caused by social platform algorithms or decisions of third parties.

The User understands and accepts that all services of SMMPlay.com are informational, advisory, and digital in nature, do not constitute a guarantee of achieving specific results, and cannot be regarded as an obligation to achieve metrics that depend on the algorithms, policies, and decisions of third parties.

It is prohibited to upload, store, publish, distribute, or provide access to information that:

• contains threats, discredits, insults, defames honor and dignity, or violates the rights of minors;
• is vulgar or obscene, contains profanity, pornographic materials, or sexual content involving minors;
• contains scenes of violence or inhumane treatment of animals;
• contains descriptions of means and methods of suicide or incitement to commit suicide;
• promotes or incites racial, religious, or ethnic hatred or hostility, or promotes the ideology of racial superiority;
• promotes criminal activity or contains advice, instructions, or guidance on committing criminal acts;
• contains restricted-access information, including state and commercial secrets or information about the private lives of third parties;
• is fraudulent in nature;
• violates other rights and interests of individuals and legal entities or legal requirements.

Disclaimer
The Service Administration is not responsible for any direct or indirect consequences of using the services, including but not limited to: blocks, restrictions, reductions in metrics, changes in content visibility, or other sanctions imposed by social platforms.

All issues and problems related to the use of the “SMMPlay.com” Service are resolved through support tickets or the feedback form. Requests are reviewed by the Website Administration as they are received.

To link a guest order and its associated internal balance to the Personal Account, the User creates a support ticket from a Personal Account with a verified e-mail address matching the address provided when placing the order and specifies the order number. If the User does not have a Personal Account, they first register using that e-mail address and verify it; if the account already exists, they log in and verify the e-mail address if it has not yet been verified.

A guest order is not automatically linked to the Personal Account, including when its e-mail address matches an existing account or when the User subsequently registers with that address. The Administration manually links the order and its associated internal balance after reviewing the request.

Limitation of Liability
In the event of technical failures, delays in providing services, or other problems related to the operation of the platform, the liability of the Administration is limited to compensation in the form of a refund to the User’s account balance. As a rule, compensation is made by crediting funds to the User’s internal balance unless otherwise provided by applicable law.

The SMMPlay.com Service is not a party to the user agreements, rules, or policies of social networks, messengers, and other platforms in relation to which services are provided. The User is solely responsible for compliance with the terms of use of the relevant platforms.

The Service does not control or influence the algorithms of social platforms and does not guarantee the achievement or preservation of any metrics that depend on the actions of third parties.

Any information about rates, timeframes, service characteristics, and other parameters received by the User in correspondence with support, through messengers, social networks, or other communication channels is for reference only and does not constitute a public offer.

Any other information on the Website pages, including information about the speed and methods of providing services, their availability, estimated completion times, and other descriptions, also does not constitute a public offer and may differ from the actual parameters of service provision.

The only public offer of the Service is this document published on SMMPlay.com at the address specified in the page header.

The SMMPlay.com Service and all services, functionality, and information provided through it are provided on an “as is” basis. The Administration does not guarantee error-free or uninterrupted operation of the Service, conformity of the services with the User’s subjective expectations, or suitability of the services for any specific purposes other than those expressly described in this Offer and in the service descriptions on the Website.

The Administration has the right to change the functionality of the Service, the list of available services, and their parameters at any time by updating the information on the Website.

Description of Services
The SMMPlay.com Service provides a wide range of services, including promotion on social networks, increasing the number of followers, likes, views, and other forms of SMM activity. Each service is aimed at improving the visibility and popularity of your content online, with a detailed description of the service, its parameters, and terms of provision available on the service page.

The services do not involve interference with the operation of social platform algorithms and do not guarantee the achievement or preservation of any metrics after completion of the service.

Service Provision Process:
1. The User selects the required service on the Website.
2. Completes the order form, providing all necessary information.
3. Pays for the service.
4. The Service begins fulfilling the service within the specified timeframe.
5. The User receives a notification when the service has been completed and may evaluate its results.

Service Delivery Timeframes
The start and completion times depend on the selected service and are indicated on the service page and/or in the order interface. On average and preliminarily, services are provided within 24–72 hours after payment is received.

Right of Cancellation
The User has the right to cancel the service before it begins. After the start of the service, refunds are not provided, except in cases of partial or improper provision of the service for reasons beyond the User’s control, in accordance with Section №5 of this Offer and the Service Rules.

Nature of Services
The User understands and accepts that the services provided are auxiliary in nature and do not replace organic account growth, content quality, or compliance with the rules of the relevant platforms.

The Administration has the right to engage third parties (partners, contractors, performers) to provide the services. At the same time, all obligations to the User under this Offer remain with the SMMPlay.com Service unless otherwise expressly provided by applicable law.

User Rights:
1. Receive complete information about the services.
2. Require services to be provided on time and in accordance with the terms of the Agreement.
3. Request a refund in the event that the service is not provided or is provided improperly, in accordance with the procedure and terms set out in Section №5.
4. The User has the right to cancel an order in accordance with the terms of the Service. Cancellation is possible before fulfillment of the order begins or in the event of valid reasons.

User Obligations:
1. Provide accurate information necessary to fulfill the order.
2. Pay for services fully and on time.
3. Comply with the terms of use of the Service, including not violating the rights of third parties.
4. Not reproduce, copy, transfer to third parties, or use for commercial purposes any information, materials, internal interfaces, or other data made available to them in connection with use of the Service and provision of services, except for personal use by the User. This restriction does not apply to information freely available in public sections of the Website or publicly available sources.

Rights of the Service:
1. Make changes to the terms of service with or without prior notice to Users.
2. Refuse to provide services if the User violates the terms of the Agreement or the law.
3. Block User accounts in the event of violations of the Service Rules.
4. The Service has the right to refuse service and/or fulfillment of an order if the User violates the terms of the Offer/Service Rules, if there is suspicion of abuse, or if providing the service is technically impossible.

The User agrees to independently ensure that the services being ordered do not violate the rules, restrictions, and terms of use of the relevant social platform or service.

The User confirms that use of the Service may be carried out at their own risk and that they are solely responsible for compliance with the terms of user agreements of social platforms.

Obligations of the Service:
1. Provide services in accordance with the description and terms of the Agreement.
2. Ensure the confidentiality of the provided data.
3. Inform Users in a timely manner about the status of fulfillment of their orders.

Payment Methods
Payment for services is made using the methods available on the Website at the time of payment (including payment by bank card and other methods if displayed in the interface). Payment may also be made using digital assets (cryptocurrencies, etc.) through the payment services specified on the Website and/or using the payment details displayed in the Service interface. The specific list of available payment methods, currencies, and payment details is not fixed and may be changed unilaterally by the Administration by updating the information on the Website.

Payment Terms
Payment for services must be made in full before fulfillment of the order begins. In the event of incomplete or late payment, the Service reserves the right to suspend fulfillment of the order until full payment is received. All fees charged by payment systems, exchangers, and the blockchain network (including network fees) are borne by the User; the amount actually received by the Service is credited.

Guarantee and Additional Services
If a guarantee is provided for the selected service on the service page, the User has the right to contact the Service support team during the guarantee period with a request for additional fulfillment of the service to the extent provided by the guarantee terms.

The guarantee applies only to those services and within those limits that are expressly specified in the description of the relevant service on the Website. The guarantee is not unconditional. Ordinary reductions in the delivered result or unfollows during the guarantee period are covered by additional fulfillment of the service within the quantity and terms of the guarantee for the specific service. Other changes in metrics for reasons beyond the Service’s control, including actions by social platforms and changes to their algorithms, as well as cases where the User violates the terms of this Offer and the Service Rules, are not covered by the guarantee. The general limitations of liability for actions by social platforms in this Offer and the Service Rules do not exclude the additional fulfillment of the service specified above.

Restoration under the warranty applies to the result of the relevant order. It does not cover the loss of audience or other metrics acquired before that order or from other sources if it is established that such a decrease is unrelated to the result of that order.

Additional fulfillment of the service under the guarantee is carried out exclusively through a request to the support team and does not entail a refund unless otherwise expressly provided by the terms of the relevant service.

Refunds
Subject to the limitations set out in this Offer and the Service Rules, the full order price is refunded to the internal balance where the order cannot be fulfilled and no quantity has actually been fulfilled.

Refunds are made exclusively in the form of compensation credited to the User’s internal account balance, except in cases expressly provided by applicable law.

The refund is made by crediting funds to the User’s internal account balance and may be used exclusively to pay for the Service’s services.

Refunds to bank cards, electronic wallets, or other payment instruments are not provided, except in cases expressly provided by applicable law.

Refund requests are reviewed within up to 14 business days.

In the event of final partial fulfillment, the Service determines the quantity actually fulfilled on the basis of available system data and the results of fulfillment, and only the value of the confirmed unfulfilled portion of the order is subject to recalculation and refund to the internal balance. The commencement of service provision does not, in itself, constitute grounds for cancellation of the order or refund of the price of the fulfilled portion.

If, under this clause, the cost of a guest order or its unfulfilled part is returned to the internal balance, the corresponding amount is recorded against the guest order. To access it in the Personal Account, the User contacts support in accordance with clause 2.22. After reviewing the request, the Administration manually links the guest order and its associated amount to the User’s Personal Account. The amount may be used exclusively to pay for the Service’s services.

Changes to the estimated start and/or completion times of the service, including increases compared with those stated on the Website, do not in themselves constitute grounds for a refund provided the service is subsequently provided in full or in part in accordance with the terms of this Offer.

By topping up the internal balance and/or paying for an order, including a guest order, the User confirms that they have read and accepted the terms of this Offer and also agrees that all settlements with the Service are carried out through the internal account balance. Payment for a guest order does not require prior registration; access to its associated internal balance in the Personal Account is provided in accordance with clauses 2.22 and 5.4. The User agrees not to initiate refund requests, transaction disputes, chargebacks, or other similar procedures through payment systems with respect to amounts already credited to the balance, except in cases expressly provided by applicable law.

If the User initiates a dispute, chargeback, or other procedure for contesting a payment transaction through a payment system, the Administration has the right to:

• suspend or block access to the User’s account;
• cancel active orders and refuse to accept new orders;
• adjust the internal account balance to reflect the disputed transactions.

If signs of fraud, use of another person’s or unauthorized payment instruments, or information from payment systems about disputed or suspicious transactions are detected, the Administration has the right, without prior notice, to suspend provision of services, block the User’s account, and provide the necessary information to payment partners and/or competent authorities to the extent permitted by applicable law. Funds related to such transactions are non-refundable, except in cases expressly provided by law.

Payment Using Cryptocurrencies
5.9.1. Payment for services using cryptocurrencies (manual top-up, transfers to specified payment details, etc.) is made by crediting funds to the User’s internal account balance after a sufficient number of transaction confirmations have been received on the relevant blockchain network and the funds have actually been received at the address (wallet) specified by the Service.

5.9.2. The amount credited to the internal balance is calculated based on the exchange rate and parameters specified in the Website interface at the time of crediting, taking into account blockchain network fees and/or payment provider fees. Any difference between the amount sent and the amount credited to the balance caused by such fees and exchange-rate fluctuations is non-refundable.

5.9.3. The User bears full responsibility for the accuracy of the payment details provided, selection of the network, and other transfer parameters. The User understands the irreversible nature of such transactions: incorrectly specified payment details, network, amount, or other transfer parameters cannot be corrected or refunded by the Service; the Service does not guarantee the possibility of locating, returning, or recovering such funds.

5.9.4. Refunds for transactions paid using cryptocurrencies are made exclusively in the form of compensation credited to the User’s internal account balance in accordance with this Offer and do not involve reverse transfers in cryptocurrency, except in cases expressly provided by applicable law. Cryptocurrencies may be used exclusively for topping up the internal balance and are not used for direct payouts to the User in cryptocurrency unless otherwise expressly stated on the Website and/or in the description of the relevant service.

When paying for services using manual crediting methods (including cryptocurrency payments and other transfers using payment details specified in the Service interface), the User must, after making the payment, create a request (ticket) to the support service through the Website interface and provide at least the following information: payment date and time, payment method, amount, currency, network (for cryptocurrencies), transaction identifier (TXID/transaction number), and the payment details to which the transfer was made.
The Administration has the right not to credit received amounts to the internal account balance until such a request has been received and the payment has been verified. Until the funds are credited to the balance, such amounts are not considered to be held in the User’s account within the Service.

Liability of the Service:
1. The Service is responsible for improper provision of services or failure to provide services on time.
2. In the event of a breach of the Agreement by the Service, the User has the right to a refund to the Website’s internal balance.

Liability of the Client:
1. The Client is responsible for providing accurate information when placing an order.
2. In the event of a violation of third-party rights, the Client bears full responsibility for their actions, including compensation for losses.

Limitation of Liability
In the event of technical failures, delays in providing services, or other problems related to the operation of the platform, the liability of the Administration is limited to compensation in the form of a refund to the User’s account balance.

The total liability of the Service Administration is in any event limited to the amount actually paid by the User for the relevant service. The limitations in this clause do not apply where a limitation of liability is prohibited by mandatory provisions of applicable law.

The Service is not responsible for reductions, restrictions, blocks, or other actions by social platforms resulting from changes to their algorithms, rules, or policies.

Legal representatives are responsible for the actions of minors, including orders placed by them and their use of the Service.

Dispute Resolution Procedure
In the event of disputes, they shall be resolved through negotiations between the Parties. If the dispute cannot be settled, it is subject to judicial consideration in accordance with applicable law.

Applicable Law
This Offer and all legal relations arising from it shall be governed by the law determined in accordance with the rules of private international law.

Jurisdiction
All disputes are subject to judicial review in accordance with applicable law.

Before filing a claim with a court, the User must submit a request through support tickets/the feedback form. The Administration reviews the request within a reasonable period and communicates the result through the selected communication channel.

Processing of Personal Data
The User agrees to the processing of their personal data in accordance with the Service’s Privacy Policy. All personal data is processed for the purposes provided for in the Privacy Policy and applicable law and may be transferred to third parties only in cases provided for in the Privacy Policy and/or applicable law.

Confidentiality
The Service guarantees the confidentiality of the information provided by the user, as well as its use only for the purposes provided for in this Offer, the Privacy Policy and applicable law.

The User’s personal data is processed on the following legal grounds:

1. conclusion and performance of an agreement (Public Offer) for the provision of digital services;

2. the User’s consent obtained where required by applicable law;

3. fulfillment of obligations imposed on the Administration by applicable law (including accounting and tax requirements).

Use of Data
Personal data may be used to improve the quality of services provided and User support, as well as to communicate with the Client in connection with provision of the services.

The Service does not request or store passwords for Users’ social media accounts and does not require the provision of data that compromises account security.

The Service does not request or require the transfer of access data to social platform accounts (logins, passwords, verification codes).

This Privacy Policy is an integral part of the Public Offer and the SMMPlay.com Service Rules. With respect to the processing of personal data, the User is governed by the terms of this Policy together with the Offer and the Service Rules.

Amendments to the Agreement
The Service Administration reserves the right to make changes to the terms of this Offer at any time. All changes enter into force from the moment they are published on the Website, unless otherwise provided by law. The User is required to independently monitor updates to this Agreement. Continued use of the Service after amendments are made constitutes acceptance of the new terms of the Offer.

Users’ Obligation to Check Updates to the Privacy Policy
Users agree to periodically check the current version of the Privacy Policy available on the Website. Any changes to the Privacy Policy enter into force upon publication on the Website. The User acknowledges and agrees that it is their responsibility to review changes to the documents governing the operation of the Service in a timely manner.

Entire Agreement
This Public Offer, together with the Service Rules and the Privacy Policy, constitutes the entire agreement between the User and the Service regarding the procedure for providing services and use of the Service and supersedes any other prior arrangements and agreements between the Parties relating to this subject matter.

The Service reserves the right to make changes to the terms of this Agreement with or without prior notice to Users.

Term of the Agreement
The Agreement enters into force upon its acceptance by the User and remains in effect until the Parties have fulfilled their obligations. The Agreement is automatically extended if use of the Service continues.

Force Majeure
The Parties are released from liability for full or partial failure to perform obligations under this Offer if such failure results from force majeure circumstances, meaning extraordinary and unavoidable under the given conditions events, including natural disasters, military actions, mass unrest, acts or prohibitions of public authorities, strikes, failures of backbone communication networks, and other similar events.

The Party unable to perform its obligations must notify the other Party of the commencement and termination of force majeure circumstances within a reasonable period. Documents issued by competent authorities (if available) may be used as confirmation of such circumstances.

If force majeure circumstances continue uninterrupted for more than 60 (sixty) calendar days, either Party has the right to terminate this Offer unilaterally by notifying the other Party. In this case, the Service fulfills obligations previously accepted for Orders that have already been paid for and are technically feasible or performs a recalculation in accordance with this Offer.

Failure by the Service to act in the event of a breach by the User of the terms of this Offer does not deprive the Service of the right to later demand performance of obligations or exercise other rights and remedies provided by the Offer and applicable law, and does not constitute a waiver by the Service of such rights in the event of subsequent similar violations.

In the event of any discrepancy between versions of the page in different languages, the version in the language selected by the Website Administration shall prevail.

Use of the Service after amendments are made to this Offer constitutes the User’s full acceptance of the updated version.

The invalidity or unenforceability of any provision of this Offer does not affect its remaining provisions if the agreement could have been concluded without that provision and unless otherwise provided by applicable law. The Parties confirm their intention to preserve the agreement in all other respects.